Terms of Services

At Central Health Tech Contact Center, we are committed to ensuring that no patient is overlooked. Our contact center is dedicated to delivering reliable, timely, and compassionate communication to all, enhancing the patient experience with exceptional service and care. 

This website is solely owned and maintained by Central Health Tech.

By accessing and using this site, you agree to the following Terms of Use and all applicable laws. If you do not agree to these terms, you are not permitted to access the site or the materials within this site. Central Health Tech reserves the right to update or change the Terms of Use, Privacy Policy, or this Website at any time without notice to you. The most current version can be reviewed by revisiting this page.

Accessibility is a cornerstone of our service. We are available during "our official operating hours ", providing access to our contact center when you need us most. Our multi-channel communication approach includes telephone, email, and live chat options, tailored to meet diverse patient needs and preferences. 

We aim to address all inquiries with promptness and efficiency. Our objective is to respond to every query within 48 hours. For urgent concerns, our team is adept at providing immediate support and directing calls to the appropriate practitioner without delay. 

Maintaining strict confidentiality is crucial. We manage all patient interactions and data with utmost care, ensuring we comply with healthcare privacy laws and protect patient information from unauthorized access. 

Your feedback is invaluable in our quest for excellence. We encourage patients to share their experiences and suggestions through our designated feedback channels. We are committed to addressing all feedback and complaints diligently, resolving any issues within a two-day timeframe. 

 Our contact center staff undergoes rigorous, ongoing training to ensure they are well-equipped to meet the complex needs of our patients. We maintain an environment of continuous professional development, thereby ensuring our team's expertise in healthcare communication is unmatched. 

 Our emergency response protocols are meticulously crafted to ensure that patients facing urgent medical issues are quickly connected to medical professionals. We prioritize immediate escalation for emergencies, facilitating swift access to the necessary medical interventions. 

 We pledge to continuously enhance our operational procedures and service quality. Regular audits and reviews of our policies are conducted to ensure alignment with the latest in healthcare standards and patient care innovations.